Compliance and data
Education providers answer to regulators, and so does every conversation our agent has on your behalf. This page sets out what happens on every call, the Australian rules we build campaigns around, and how we handle your data.
For UK and New Zealand providers we build to the local equivalents and confirm them with you at kickoff.
On every call
At the start of every call the agent says it is an AI agent and that the call is recorded. We apply this on every call so it meets the strictest all-party consent rules in any state.
Every call is recorded, transcribed and scored against the compliance rules for your market. You get a full audit trail.
The agent is tested against vulnerability, domestic violence, mental health and aggressive caller scenarios, with escalation to a person built in.
Do Not Call and Do Not Email requests made during any conversation are processed the same day and written back to your CRM and suppression list.
Leads that are not a fit get tagged with a reason and taken out of the campaign, so nobody is called again without cause.
The agent answers from the course information you approve. Questions it cannot answer go to your team.
Australian rules
This is a plain summary, not legal advice. Your own compliance team stays responsible for your obligations, and we set campaigns up to match them.
What it covers
Marketing and pre-enrolment information must be accurate, and RTOs must not guarantee outcomes they do not control, such as completion or employment.
How campaigns handle it
The agent answers from your approved course information and every call is scored against your marketing and information rules.
What it covers
Providers recruiting international students must give accurate information and must not make misleading claims about courses or outcomes.
How campaigns handle it
For international student campaigns, the agent’s scripts and call scoring include your National Code obligations.
What it covers
Collection, use, storage and disclosure of personal information about prospective students.
How campaigns handle it
You stay the data controller. We act as your processor, encrypt data in transit and at rest, and keep recordings for the period your agreement sets.
What it covers
Privacy policies must describe where a computer program uses personal information to make, or do something substantially and directly related to making, decisions that could significantly affect an individual’s rights or interests.
How campaigns handle it
The agent qualifies and routes enquiries. Enrolment decisions stay with your team. We document exactly what the agent does so your privacy officer can assess your disclosure.
What it covers
Commercial SMS needs consent, must identify the sender and must carry a working unsubscribe.
How campaigns handle it
SMS runs only to leads who enquired with you, and opt-outs by text or voice apply across every channel the same day.
What it covers
Telemarketing calls are limited to 9am to 8pm on weekdays and 9am to 5pm on Saturdays, with no calls on Sundays or national public holidays such as Christmas Day, Good Friday and Anzac Day. The hours apply whether or not a number is on the Do Not Call Register.
How campaigns handle it
Calling windows for each campaign are set to these hours in the recipient’s local time zone.
Your data
You are the data controller for lead and call data. We process it only for the purposes you instruct and the services agreement allows. We never use one client’s data to train models we sell to another client.
FAQ
Yes. At the start of every call it identifies itself as an AI agent and says the call is recorded.
You do. You are the data controller and we process the data on your instructions under the services agreement. At the end of an engagement we return or delete it as you direct.
On Amazon Web Services and Google Cloud, in Australia, the United States or the European Union depending on the client and workload. A sub-processor list naming each provider and region is available on request.
For the period set in your services agreement, usually matched to your own audit obligations. ASQA and TEQSA audit windows can run to seven years.
Yes. Every call has a recording, a transcript and a compliance score, so you can audit any conversation.
No. It qualifies and routes enquiries. Your team decides who enrols.
We build the demo on your courses and your rules, and walk your team through how calls are scored.
Get a demo trained on your data