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Direct Message

Answer students on the channel they chose.

Students message you on WhatsApp, Instagram and your website chat at all hours. If nobody answers, they move on. Direct Message keeps those channels covered with the same agent that runs your calls.

Context carries across channels, so a chat can become a text and then a call inside one conversation.

Get a demo trained on your data How we handle compliance
Calls handled
8,000+
calls a week in production
Qualified outcome rate
12%
of real conversations become a qualified outcome
Time to go live
Days
to go live, not months

How it runs

What the agent does with each lead

  1. 01

    Instant reply

    The agent answers on WhatsApp Business, key socials or your website live chat, any time of day.

  2. 02

    Same knowledge, same rules

    It uses the same course knowledge and compliance rules as your voice and SMS campaigns.

  3. 03

    Escalation

    Complex queries go to a human on your team with the conversation attached.

From enquiry to your sales team

  1. Step 1

    Enquiry lands

    A new or dormant lead enters the campaign from your CRM.

  2. Step 2

    SMS and call

    The agent texts, then calls. It says it is an AI agent and that the call is recorded.

  3. Step 3

    Discovery

    A real conversation about goals and circumstances, then course matching and first objections.

  4. Step 4

    Qualified?

    If not, the lead is tagged with a reason and removed. If yes, it goes to your team.

  5. Step 5

    Handover

    A warm transfer on a dedicated line, or an appointment booked into your sales diary.

What your sales team receives

  • The student on the line, or a booked time the student chose
  • The course they matched to and what they want from it
  • The outcome and qualification reason recorded against the lead in your CRM
  • The call recording and transcript, scored against your compliance rules
  • Opt-out requests applied the same day across voice and SMS

The agent does the first contact and qualification. Your team does the enrolling.

Who it suits

Built for providers like these

  • Providers with steady enquiry volume through WhatsApp, socials or live chat.
  • Teams that cannot staff messaging channels around the clock.

Going live

Live in days, not months

  1. Kickoff

    We map your courses, lead types, sales process and the compliance rules for your market.

  2. Agent build

    We build the agent and train its knowledge base on your approved course information.

  3. CRM and calendar

    We connect your CRM and sales diary so outcomes, bookings and opt-outs land where your team works.

  4. Compliance and QA

    We set call scoring for your market and test the agent against hard scenarios, including vulnerable and aggressive callers.

  5. Live

    The agent goes live in days, not months. From then we review call and campaign data every week and refine.

Pricing

Pick the model that fits

Direct Message is scoped to your channels and volume. We walk you through the numbers on a call.

Voice, SMS, AI and infrastructure costs are included in every model. See all pricing models.

FAQ

Direct Message questions

Which channels does Direct Message cover?

WhatsApp Business, key social channels and your website live chat.

What happens with questions the agent cannot answer?

Complex queries escalate to a human on your team with the conversation attached.

Hear the agent on your own courses.

We build a working demo from your courses, lead types and compliance rules, so you hear exactly what your students would hear.

Get a demo trained on your data

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